Shipping Terms & Cost
COVID-19 Shipping Information
We ship our orders daily from Brisbane. Deliveries into some parts of Greater Sydney and Melbourne are delayed due to extended lockdowns, temporary facility closures and fewer flights.
Australia Post - Authority to leave can be requested. Dispatched same day if ordered before 2:30pm AEST, otherwise next business day.
Aramex Parcel (Fastway) Dispatched same day if ordered before 9:30am AEST, otherwise next business day.
Local Orders (within Australia)
Shipping is calculated at checkout and depends on your location and package weight. Orders are generally processed the same or following business day following order receipt. Most packages are delivered within 1 - 3 business days following, however rural and non-metro areas within Australia may take longer. Parcel deliveries containing acetone* are shipped via road and generally take 3 – 8 business days depending on location. *Acetone must be sent via road transport to comply with Australia Post regulations for the transportation of flammable liquids.
Delivery Address: GlazeMe is not responsible for failure of delivery of an order by Australia Post after dispatch.
Return to Sender: All parcels returned to sender due to incorrect address supplied by the customer, Acceptance Refusal, or unclaimed from Post Office will incur a $10.00 return fee. Customers who wish to have their parcel resent to them will need to pay a re-postage fee (on top of the return fee).
International Orders (oustide of Australia)
Packaging and shipping is automatically calculated based on the destination country location and size of your order. Orders are generally processed 1 - 2 business days following order receipt. Most packages are delivered within 1- 2 weeks following but this will be heavily country dependant. Please note that pure acetone can not be shipped via air and, therefore, can not be shipped overseas. If your order address is outside of Australia and you’ve ordered a kit or pack that contains acetone, then your bottle of acetone will be automatically swapped for 75 isopropyl wipes. Lastly, unless you select tracking and insurance as the postal option, we are unable to provide tracking details for your order.